1. CHANGE OF ORDEROR REFUND Due to the nature of flowers and the order of floral materials in advance, change of any order is not acceptable and all deposit and monies paid will not be returned to customer. Goods are non-exchangeable and non-refundable, unless the delivery address cannot be reached, only then order can be cancelled and refund can be made. No claims or refund will be accepted after goods and services had been accepted in good condition.

2. SEASONAL AVAILABILITY Due to weather conditions and other factors beyond our control, it may be necessary for us to substitute different flowers in our arrangement. Substitution of flowers may be necessary but will be of comparable value and price. If the floral, fruit containerand decorative items shown online is not available, similar container and decorative items will be used. The products and fruits of the hampers might differ due to availability. Products or fruits of similar price will be replaced and there will be a little change in the design.

3. DELIVERY SERVICE For Urgent delivery within 3 hours, on Sunday and Public Holidays, please call us if we can fulfill your needs. If the delivery address cannot be reached, customer will be notified of the cancellation of order and a refund will be made. Delivery will be delayed if typhoon signal 8 or above / black rainstorm signal or due to any unforeseeable circumstances. Customers will be notified on how to deliver the goods. There will be no cancellation of order and no refund. Flower arrangements are delivered according to the time of delivery. If there is no oneto receive the product, or it is rejected, the order is counted as completed. There will be no cancellation of order and no refund.Extra cost may be incurred in case of a sudden change of delivery address, which has to be paid in advance.

4. CARE OF FLOWER ARRANGEMENTS The received flowers must be placed in air-conditioned room or in open area with air movement and no direct sun light and lighting. Handle the flowers with care. Check water level. Refill water when necessary.

5. OUTDOOR JOB SERVICE CHARGE An outdoor job service charge is applied for orders to be carried out externally and has to be paid in advance.Our service feeis charged subject to the job’s size including transportation, manpower, working time and other expenses.An outdoor job service charge is applied in case of moving of flowers already delivered from the original place to another.

6. Designs of Tiffanny Flowers arrangements have copyrights. No other persons and companies can use Tiffanny Flowers’ design to produce the same arrangement, otherwise legal prosecution will be pursued to the persons and companies that violate Tiffanny Flowers’ copyright.

7. Tiffanny Flowers reserves the right to withdraw any privilege or to amend the regulations the regulations governing its use at any time with or without notice.